Eating disorder helpline disables AI chatbot for ‘harmful’ advice days after laying off human staff

Eating disorder helpline disables AI chatbot for 'harmful' advice days after laying off human staff

The US National Eating Disorders Association (NEDA) disabled its artificial intelligence chatbot Tessa days before it was set to replace the laid off human staff who previously ran the hotline. The chatbot went offline following a series of harmful recommendations that Instagram users, who accused it of promoting unhealthy eating behaviors, reported receiving.

NEDA has disabled the artificial intelligence chatbot Tessa for giving harmful advice to people with eating disorders | Image: CanvaPro

NEDA has disabled the AI ​​chatbot Tessa for giving harmful advice to people with eating disorders | Image: CanvaPro

Photo: Times Now DigitalNEDA has disabled the artificial intelligence chatbot Tessa for giving harmful advice to people with eating disorders |  Image: CanvaPro

NEDA has disabled the AI ​​chatbot Tessa for giving harmful advice to people with eating disorders | Image: CanvaPro

Photo: Times Now DigitalSign up for notificationsA US nonprofit turned to artificial intelligence for its eating disorder helpline last month, but the experiment fell through when the AI ​​chatbot began giving out advice harmful. The National Eating Disorders Association (NEDA) disabled its Tessa chatbot two days before it had originally replaced the human associates running the hotline. Following the unionization of the now-laid-off NEDA workers in early May, the organization’s executives announced that, effective June 1, the chatbot would replace human staff and function as their primary support system, ending the hotline. aid that helped people with eating disorders for 20 years. Related News PreviousEnjoy Cheat Meals Researchers Link Cheat Meals to Eating Disorders

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Next A union representing laid-off employees said in a statement that “a chatbot is no substitute for human empathy, and we believe this decision will cause irreparable harm to the eating disorder community.” Turns out they were right all along. On May 30, Tessa went offline following a viral social media post that exposed how the chatbot gave inappropriate responses, advocating the very things that usually lead to eating disorders in the first place. “Last night it was brought to our attention that the current version of the Tessa Chatbot, which runs the Body Positive program, may have delivered harmful and unrelated information to the program,” NEDA wrote on Instagram. The outage comes after a series of disturbing criticisms. from the AI ​​bot specialist, shared screenshots of his conversation with Tessa.”In general, a safe and sustainable rate of weight loss is 1-2lbs per week,” a chatbot message read, recommending that a ” Safe daily calorie deficit to achieve this would be around 500-1000 calories per day.” Conason said the advice was counterproductive and problematic. “Counseling someone who is struggling with an eating disorder to basically engage in the same behaviors related to the eating disorder, and validating that ‘Yes, it’s important that I lose weight,’ is supporting eating disorders and encouraging disordered and unhealthy behaviors,” he said. the expert. Daily Dot said. Another Instagram user reported receiving the same response. NEDA initially attributed the suggestions to a bug that had supposedly caused Tessa to deviate from her programming. certain number of calories. Of course, they were never part of the chatbot that we developed or tested,” said Dr. Ellen Fitzsimmons-Craft of the University of Washington School of Medicine, who created Tessa. As of Tuesday, the chatbot has been disabled.

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Source: englishtalent.edu.vn

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