Bengaluru Woman Sues IKEA After Being Charged Rs 20 For Carry Bag, Gets Rs 3,000

Bengaluru Woman Sues IKEA After Being Charged Rs 20 For Carry Bag, Gets Rs 3,000

Every desi on a shopping spree at a fancy mall flinches when a cashier asks them if they want a carry bag. Knowing that the bag that has the company’s logo on it would cost them a few bucks, the thought of not opting for the paper bag often seems enticing. For one woman, this bag ended up winning her a court case against one of the largest furniture retail companies in the world. 

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Who Sued The Swedish Company?

The woman behind the successful campaign was identified as Sangeetha Bohra, as per PTI

What Was The Problem?

Bengaluru Woman Wins Rs 3,000 For Rs 20 Carry Bag After Suing IKEA
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Things got heated up at an IKEA outlet after a woman like all the other customers got to the billing counter with her basket of selected items from the store and got to know that she had been an extra Rs 20 fee for a carry bag at the billing counter.

She was enraged by this extra charge and decided to take the matter to court. Bohra filed an official complaint at the consumer court in Bengaluru and raised the issue of the outlet charging Rs 20 for a paper bag. 

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According to PTI, Bohra questioned the staff at the outlet after she was levied the extra charge. Enraged by the practice, she argued that charging extra price was an unfair trade practice. She also reportedly mentioned that she was not informed of the extra charge prior to the purchase. 

Where Was The Outlet Located?

Bengaluru Woman Wins Rs 3,000 For Rs 20 Carry Bag After Suing IKEA
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The story unravelled at the Nagasandra branch of IKEA in Bengaluru. 

When Did It All Begin?

Bengaluru Woman Wins Rs 3,000 For Rs 20 Carry Bag After Suing IKEA
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It all started on October 6, 2022, when Bohra was charged for a bag at an IKEA store after she had purchased a few products at the outlet. 

Why Did The Court Rule In Her Favour?

In the same month the incident took place, Bohra approached the Consumer Commission. To cement her case, the woman claimed that charging for the bag was a “deficiency of service and unfair trade practice.”

The commission agreed that the charge “amounts to unfair trade practice.” The Additional District Consumer Disputes Redressal Commission, Shanthinagar, Bengaluru, said in its ruling, “We are shocked to note the kind of service provided by these big malls/showrooms… the Opposite Party committed deficiency in service and unfair trade practice and the complainant is bound to be compensated.”

Bengaluru Woman Wins Rs 3,000 For Rs 20 Carry Bag After Suing IKEA
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However, IKEA maintained that “it does not indulge in any sale of goods that has hidden charges or indulge in concealment of information from its consumers or indulge in any practices that may be considered as a breach of trust or unfair trade practice.”

It reiterated that no charges were purposely hidden, “The information pertaining to all its products, including the paper bag are conspicuously displayed on various aisles of its store and are not automatically or suspiciously added to the purchasers at the time of billing.”

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The court ruled in Bohra’s favour and added, “If a consumer wants to purchase say about 15 (items) in number from different shops, we cannot expect him/her to take 15 carry bags from home for the same…”

How Much Was The Compensation?

Bengaluru Woman Wins Rs 3,000 For Rs 20 Carry Bag After Suing IKEA
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The Bengaluru Court ordered IKEA to comply with its ruling within 30 days from the date of the receipt of the purchase. The company was liable to pay a sum of Rs 20 with interest, with Rs 1,000 for damages and Rs 2,000 for litigation expenses. 

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Source: englishtalent.edu.vn

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